Privacy Policy for Flip POS

1. Information We Collect

When you use Flip POS, we collect information that helps us provide and improve our service:

• Store information (name, address, timezone)
• Menu items and pricing data
• Order and transaction data
• Service location and table management data
• Usage analytics to improve our service

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Flip POS service
• Process orders and manage your restaurant operations
• Send you important service updates and notifications
• Provide customer support
• Improve our service and develop new features
• Ensure security and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• When required by law or legal process
• To protect our rights, property, or safety
• With service providers who assist in operating our service (under strict confidentiality agreements)
• With Shopify, as required for app functionality within their platform

4. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure hosting infrastructure

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you uninstall the app, we will delete your data within 48 hours unless retention is required by law.

5.1. Mandatory Compliance Webhooks

Our app implements Shopify's mandatory compliance webhooks to handle customer privacy requests:

• customers/data_request: When a customer requests their data, we compile and provide all personal information we have stored
• customers/redact: When a customer requests deletion, we remove all their personal information within 30 days
• shop/redact: When you uninstall our app, we automatically delete all your shop data within 48 hours

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

8. Third-Party Services

Flip POS integrates with Shopify and may use other third-party services. These services have their own privacy policies, which we encourage you to review.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

10. Children's Privacy

Flip POS is not intended for use by children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@flip-pos.com
Address: [Your Business Address]
Phone: [Your Phone Number]